Data Collection

Web Interview

Experience unlimited options with web based interviews.

• Integrate photos, movies and sound into your questionnaire.
• Trigger actions (e.g. Catglobe ensures that all complaints are sent to the relevant contact person).
• Several ways to invite respondents (panels, e-mails, texts, pop-ups and/or QR codes).
• Integrate to external panels (without passing on contact information).

Call Center

Conduct interviews, customer service, sales, recruitment and much more.

• IP telephony ensures the usage of interviews placed both centrally and peripherally.
  The interviewers only need access to the Internet.
• Auto dialing conducts telephone calls itself so the interviewer does not have to spend time on telephone numbers.
• Power dialing conducts several calls simultaneously.
• Predictive dialing adjusts the number of phone numbers automatically.

 
Read more about Call Center here.

Hall test

Use Catglobe when conducting hall tests and street interviews.

• Catch your respondents’ immediate reaction.
• Hall test is an appropriate method for product and packaging testing, because the respondents are able to taste or touch the product.
• Use Catglobe on your tablet or phone.
• Conduct your survey on a desired location.

Postal Interviews

Use Catglobe to create your questionnaire for postal interviews.

• Postal interviews can be an advantage if you want to conduct a survey on a wider geographical location.
• You get the opportunity to attach the product or communication material that you want tested. Hereby, the respondents can relate to the specific material while answering the survey.
• However, you must be aware that it often takes time to collect data using this method.

Panel Management

Obtain knowledge from your panel.

• Send out several surveys simultaneously using a single click.
• Send out surveys to internal and external panels.
• Panel members can be redirected.

 
Read more about Panel Management here.