CRM and Newsletter
CRM (Customer Relationship Management)
Get the full overview with Catglobe.
Integrate CRM and CEM
You now have the opportunity to combine CRM and CEM (Customer Experience Management).
Therefore, you get the complete overview of your company’s relation to customers and their view of the company – gathered on one platform.
It enables you to view the information the salesmen has reported along with the customer’s experience.
Automation and alarms
Catglobe gives you a number of possibilities concerning the automation of reporting, work flows and events. For example:
- Receive a weekly list of customers that have not been in contact with your customer in a given period. You choose whether you want to receive an email or manually draw the list automatically.
- Receive a reminder if a customer gives an evaluation that needs immediate action.
Customer and contact data
- Create or update customer contact information.
- User-friendly function that is easy to navigate.
- Cell phone friendly so you can work on the go.
Customize your communication.
Integration with CRM
Within Catglobe, CRM is directly integrated with you newsletter module which enables you to see which of your contacts that reads your newsletters, clicks on links and forwards them or does not open them.
- Individual control of content (name, campaign, product recommendations etc.).
- Target product recommendations based on customer behavior, purchase behavior and demographic information.
- Content can also be based on interests. Read more about customer and member clubs here.
- Track who opens your newsletters and clicks on links.
- Register you customers automatically to your newsletters when they fill out a given formula.
- Create more newsletter lists.
- Create rules of quarantine to avoid unnecessary spam.
- Create responsive newsletters that work for all suppliers. We gladly help with the installation.
Read more about our training and support.