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Kontaktpunktsanalyser | Catglobe
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Kontaktpunktsanalyser
 

Kontaktpunktsanalyser

Øg kundetilfredsheden og omsætningen

Monitorer kundernes evalueringer og forventninger.

Evnen til at se verden gennem kundernes øjne er kritisk for din virksomheds succes.
Men det er mere end bare at levere gode kundeoplevelser.
Ved systematisk at spørge kunderne om deres vurdering af jeres services, så snart de har ageret med jer, kan du identificere typen af feedback i realtid – og løbende forbedre kundetilfredsheden.
Resultatet er mere loyale kunder, som optræder som ambassadører og giver jer positive anbefalinger.

Panel management

Timing er altafgørende

Kom tættere på dine kunder, når Catglobe giver dig indblik i dine kontaktpunkter.
Eksempler på brug af kontaktanalyser med automatisering:
 
 

Butik

En kunde har handlet i jeres
butik og gjort brug af et
medlemskort. Catglobe udsender
automatisk et spørgeskema til
kunden vedrørende oplevelsen
i butikken. Det giver mulighed
for at måle på en lang række
parametre på kundens oplevelse
af f.eks. serviceniveau.

Bank

En kunde har været til møde
i banken. Efter mødet vil de
modtage et spørgeskema, hvor
du får mulighed for at få
indblik i, hvordan de opfatter
rådgiveren, banken og deres
samlede oplevelse.

Ejendomsmægler

En kunde kontakter en
ejendomsmægler i forbindelse
med et salgstjek. Catglobe sender
efterfølgende et spørgeskema til
kunden, som giver ejendoms-
mægleren den umiddelbare
vurdering af hans præstation. Det
kan give mulighed for at rette op på
eventuelle fejl og fastholde kunden.

Kort sagt

Kontaktpunktsanalyser giver dig en unik mulighed for at imødekomme dine kunders forventninger og behov.

 
 
 
 

Få GRATIS adgang i 30 dage

Intet kreditkort. Ingen binding.


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