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Telefoninterview | Catglobe
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Telefoninterview
 

Telefoninterview

Få adgang til et professionelt Call Center

Foretag interviews, kundeservice, salg, mødebooking, rekruttering og meget mere.

Spar tid

  • Catglobe styrer alle former for opkaldslogikker f.eks. optaget, svarer ikke osv.
  • Auto dialing foretager selv opkald, så intervieweren ikke skal bruge tid på telefonnumre.
  • Power dialing foretager flere opkald samtidig.
  • Predictive dialing justerer automatisk antal numre.

Drag fordel af Catglobe

Du skal ikke selv tænke på telefonselskaber, når du benytter vores system til at udføre telefoninterviews. Du bliver nemlig automatisk tilknyttet Catglobe og får fordel af vores volumenrabat.

Kom nemt i gang

  • IP telefoni sikrer, at du benytter interviewere, som både sidder centralt og decentralt. De skal bare have adgang til internettet.
  • Når du har oprettet et projekt, så kan intervieweren nemt tilgå det og se, hvilke mål der skal opfyldes.

 
 
 
callcenter
 
 

Hvordan kan du bruge Catglobe til telefoninterview?

Business Case fra Voxmeter

Hos Voxmeter har vi benyttet Catglobe til at understøtte vores telefoninterview siden 2005.

Vores call center i Herning foretager tusindvis af interview om ugen, og det er derfor vigtigt at benytte et system, som sikrer en effektiv interviewindsamling. Vi har oplevet, at vores interviewere sparer enormt meget tid, når de ringer op til respondenter. Det skyldes, at Catglobe styrer alle opkald og er i stand til at genkende telefonnumre, som ikke er i brug, eller som er optaget. Det resulterer i, at intervieweren ikke oplever ventetid og automatisk tildeles opkaldet, når forbindelsen er oprettet til aktive telefonnumre. Herudover så fortæller systemet hvilke kvoter, der er lukkede eller åbne i forhold til, om der mangler nogle aldersgrupper til et givet interviewprojekt. Systemet kan også styre kvoter for køn og mange andre variable.

Catglobe giver os også mulighed for at integrere til andre dele af systemet. Det betyder, at vi også kan benytte HR løsninger, hvor vi kan foretage vagtbooking, få indblik i den enkelte interviewers performance og meget mere.
 

– Anna M. Christensen, Analysedirektør Voxmeter A/S

 
 
 
 

Få GRATIS adgang i 30 dage

Intet kreditkort. Ingen binding.


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