{"id":4148,"date":"2022-11-22T09:55:11","date_gmt":"2022-11-22T08:55:11","guid":{"rendered":"http:\/\/catglobe.com\/?page_id=4148"},"modified":"2026-05-22T15:37:51","modified_gmt":"2026-05-22T13:37:51","slug":"touch-point-analysis","status":"publish","type":"page","link":"https:\/\/catglobe.com\/en\/touch-point-analysis\/","title":{"rendered":"Touch Point Analysis"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4148\" class=\"elementor elementor-4148\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61d5f42 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"61d5f42\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d21b05\" data-id=\"8d21b05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f50838a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f50838a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3989d49\" data-id=\"3989d49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c6aedd elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5c6aedd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Increase customer satisfaction and revenue\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0e0fe9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d0e0fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6 style=\"text-align: left;\">Monitorer kundernes evalueringer og forventninger.<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3817aeb5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3817aeb5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e3183d6\" data-id=\"5e3183d6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3004c683 elementor-widget elementor-widget-text-editor\" data-id=\"3004c683\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"orangebullet\" style=\"max-width: 1000px; width: 90%; margin: 0 auto;\"><h3>Increase customer satisfaction and revenue<\/h3><p>Monitor customer evaluation and expectation.<\/p><p>The ability to see the world through the eyes of the customer is critical for your company\u2019s success.<br \/>However, it is more than just the supply of customer experiences.<br \/>The systematical enquiry into customer evaluation post interaction will enable you to identify the type of feedback in real time \u2013 and continually improve customer service.<br \/>The results are more loyal customers that act as ambassadors who will give you positive recommendations.<\/p><p><img decoding=\"async\" style=\"width: 100%; max-width: 1000px;\" src=\"https:\/\/catglobe.com\/wp-content\/uploads\/2017\/touchpoint-pic.jpg\" alt=\"Panel management\" \/><\/p><h3>Timing is everything<\/h3><p>Catglobe provides you with insight into your touch points, so you can become closer to your customers.<br \/>\u00a0<br \/>\u00a0<\/p><div class=\"specbox\" style=\"color: #fff; background: url('https:\/\/catglobe.com\/wp-content\/themes\/voxmeternew\/images\/graystripbg-transparent.png'), linear-gradient(#202020, #505050); box-shadow: inset 0 0 100px rgba(0,0,0,0.5); height: 250px;\"><h4>Store<\/h4><p>A customer has shopped in your<br \/>store and used a member card. Thus,<br \/>Catglobe automatically sends out a<br \/>questionnaire to the customer<br \/>concerning the experience in the<br \/>store. This will give you the<br \/>possibility to measure on several<br \/>parameters of the clients<br \/>experience such as level of service.<\/p><\/div><div class=\"specbox\" style=\"color: #fff; background: url('https:\/\/catglobe.com\/wp-content\/themes\/voxmeternew\/images\/graystripbg-transparent.png'), linear-gradient(#202020, #505050); box-shadow: inset 0 0 100px rgba(0,0,0,0.5); height: 250px;\"><h4>Bank<\/h4><p>A customer has been to a<br \/>meeting at the bank. After<br \/>the meeting they will receive a<br \/>questionnaire, which will enable<br \/>you to gain insight into how<br \/>they have perceived the<br \/>financial consultant, the bank<br \/>and their overall experience.<\/p><\/div><div class=\"specbox\" style=\"color: #fff; background: url('https:\/\/catglobe.com\/wp-content\/themes\/voxmeternew\/images\/graystripbg-transparent.png'), linear-gradient(#202020, #505050); box-shadow: inset 0 0 100px rgba(0,0,0,0.5); height: 250px;\"><h4>Realtor<\/h4><p>A customer contacts a realtor<br \/>in regards to a possible sale.<br \/>Subsequently, Catglobe sends out a<br \/>questionnaire to the customer that<br \/>provides the realtor with the imme-<br \/>diate evaluation of the presentation.<br \/>This offers the possibility to correct<br \/>potential mistakes along with<br \/>retaining customers.<\/p><\/div><div style=\"clear: both;\">\u00a0<\/div><h3 style=\"margin-top: -5px;\">In short<\/h3><p>Touch point analyses provide you with a unique possibility to meet you customers\u2019 expectations and needs.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-436c2f0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"436c2f0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aaa1d06\" data-id=\"aaa1d06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e90592a elementor-widget elementor-widget-text-editor\" data-id=\"e90592a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Interested in a demonstration?<\/strong><\/h3><p>Simply fill out the form below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec75047 elementor-widget__width-initial elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"ec75047\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4148\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"ec75047\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Touch Point Analysis\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"4148\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Write your message here...\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Increase customer satisfaction and revenue Monitorer kundernes evalueringer og forventninger. Increase customer satisfaction and [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-onecolumn.php","meta":{"footnotes":""},"class_list":["post-4148","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/catglobe.com\/en\/wp-json\/wp\/v2\/pages\/4148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catglobe.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/catglobe.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/catglobe.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/catglobe.com\/en\/wp-json\/wp\/v2\/comments?post=4148"}],"version-history":[{"count":4,"href":"https:\/\/catglobe.com\/en\/wp-json\/wp\/v2\/pages\/4148\/revisions"}],"predecessor-version":[{"id":5076,"href":"https:\/\/catglobe.com\/en\/wp-json\/wp\/v2\/pages\/4148\/revisions\/5076"}],"wp:attachment":[{"href":"https:\/\/catglobe.com\/en\/wp-json\/wp\/v2\/media?parent=4148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}