{"id":4148,"date":"2022-11-22T09:55:11","date_gmt":"2022-11-22T08:55:11","guid":{"rendered":"http:\/\/catglobe.com\/?page_id=4148"},"modified":"2022-11-22T09:55:11","modified_gmt":"2022-11-22T08:55:11","slug":"touch-point-analysis","status":"publish","type":"page","link":"https:\/\/catglobe.com\/en\/touch-point-analysis\/","title":{"rendered":"Touch Point Analysis"},"content":{"rendered":"
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\"Touch
\n <\/span><\/p>\n

Touch Point Analysis<\/h1>\n<\/div>\n<\/div>\n
\n

Increase customer satisfaction and revenue<\/h3>\n

Monitor customer evaluation and expectation.<\/p>\n

The ability to see the world through the eyes of the customer is critical for your company\u2019s success.
\nHowever, it is more than just the supply of customer experiences.
\nThe systematical enquiry into customer evaluation post interaction will enable you to identify the type of feedback in real time \u2013 and continually improve customer service.
\nThe results are more loyal customers that act as ambassadors who will give you positive recommendations. <\/p>\n

\"Panel<\/p>\n

Timing is everything<\/h3>\n

Catglobe provides you with insight into your touch points, so you can become closer to your customers.
\n 
\n <\/p>\n

\n

Store<\/h4>\n

A customer has shopped in your
\nstore and used a member card. Thus,
\nCatglobe automatically sends out a
\nquestionnaire to the customer
\nconcerning the experience in the
\nstore. This will give you the
\npossibility to measure on several
\nparameters of the clients
\nexperience such as level of service.\n<\/p><\/div>\n

\n

Bank<\/h4>\n

A customer has been to a
\nmeeting at the bank. After
\nthe meeting they will receive a
\nquestionnaire, which will enable
\nyou to gain insight into how
\nthey have perceived the
\nfinancial consultant, the bank
\nand their overall experience.\n<\/p><\/div>\n

\n

Realtor<\/h4>\n

A customer contacts a realtor
\nin regards to a possible sale.
\nSubsequently, Catglobe sends out a
\nquestionnaire to the customer that
\nprovides the realtor with the imme-
\ndiate evaluation of the presentation.
\nThis offers the possibility to correct
\npotential mistakes along with
\nretaining customers.\n<\/p><\/div>\n

<\/div>\n

In short<\/h3>\n

Touch point analyses provide you with a unique possibility to meet you customers\u2019 expectations and needs.<\/p>\n

 
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\n \n<\/p><\/div>\n