Catglobe HelpDesk help your organisation using Catglobe. We provide both answers to specific questions as well as suggestions on how to solve complex issues in technical setups.
That could be explanation and guidance for producing questionnaires and reports, including areas like questionnaire layout, basic template preparation, and respondent handling. Help with basic script, HTML, use of groups and rule, error code interpretations and other authoring-related topics.
We work across the following time zones
- Copenhagen, Denmark 08:00 AM - 05:00 PM
- Ho Chi Minh City, Vietnam 08:00 AM - 05:00 PM
- New York, USA 08:00 AM - 05:00 PM
Catglobe HelpDesk consist of Catglobe educated consultants with experience in using Catglobe as a user before becoming part of the the Catglobe HelpDesk.
Catglobe HelpDesk have access to both the R&D team for technical issues as well as our business consultants for suggestions on complex issues.
Email & Phone
We try to respond within 30 minutes and most solutions provided within an hour. Depending on the complexity of the problem, issues may take up to one business day to be resolved.
Online
Catglobe uses a number of enterprise level tools for providing the most optimal process for supporting you. Catglobe have the option displaying information from our screens to you as well as a tool for you to display your screen to us. This makes it easy to show an example on the fly.
Backup for overflow work, complexity issues or crises
We can in source your work when you have an overflow of work or the project is very complex. As such you can outsource more advanced studies if needed. Depending on the project we agree price on an hourly rate or pr project.