Mixed mode interviewing - Design and modal independence
Authoring a questionnaire independent of method is done in one editor making it easy to create multi modal surveys with option of reporting for the different methods. Catglobe switches easily between methods either initiated either by scripting or the respondent
Distributed CATI
In an ever more globalised world fieldwork is a challenging discipline. The first challenge is finding and retaining good CATI interviewers. Catglobe partners solve this challenge by moving to distributed CATI, in which interviewers can work from home, or in smaller, satellite interviewing centres with a handful of CATI seats and perhaps a single supervisor on duty, elsewhere in the country. With Catglobe Enterprise you are able to create a virtual analysis institute with multiple distributed call centers both virtual and real.
Central database solution
Browsing, organising, reusing and analysing data:
Catglobe uses a database solution always keeping track of all information making it possible to find and reuse solutions
Sampling:
Catglobe Enterprise have both Panel integrated as well as easy use of external sample from any provider. This combined with a flexible module for reminders makes it easy to complete the fieldwork
Exporting data:
Catglobe Enterprise have a number of export formats for integrating with other systems as well as automation tools for setting this up in an automated flow
Reusing questionnaire setup:
Catglobe Enterprise makes it easy to reuse Survey setups as both questionnaires and reports may be reuses via configurable templates created within the system
International projects
Catglobe Enterprise have extensive handling of CATI appointments across time zone. We handle both time zones of interviewers and sample based on the individual or the group. Catglobe Enterprise supports multiple languages within one questionnaire for easy creation of surveys across borders and minorities
Coding
Catglobe Enterprise support coding of open ended answers directly in the system. Searching and coding for specific product labels is possible with Catglobe Enterprise.
Project management & time registration
Catglobe Enterprise handles time registration for full-time employees with easy registration on the resources in the system while working as well as keeping track of the freelance employees’ time usage for easy integration with payroll systems.
Panel management
Catglobe Enterprise has both tools for managing the data of a panel as well as creating rules for usage of a panel. Furthermore Catglobe Enterprise handles incentives and has an integrated webshop in which the panel members can spend their earned incentive points.
Panel recruitment
Catglobe Enterprise makes it easy to recruit panel members as users may be created on the fly using workflow scripting in the questionnaires
Direct mail handling management
Catglobe have an integrated workflow script making it possible to handle highly complex situations
Complaints handling
Catglobe can handle the requirement of interviewers being able to send out email via the questionnaire to selected stakeholders
Rules based escalation/feedback mechanism
Catglobe Enterprise handle complex filtering in the questionnaires setups and have the option of adapting the questionnaire based on previous answers